Guest Services Associate

Business Name: Abbe Museum
Date Posted: 4/10/2017 4:00:00 PM
Contact: Angela Raup
Phone: 207-288-3519
Email: angela@abbemuseum.org
Web Site: https://www.abbemuseum.org/work-at-the-abbe/

Description

Education Associate
  • Deliver/support public programming, such as lectures, panels, workshops, demonstrations, films, etc.
  • Lead museum tours through the galleries.
  • Deliver educational programming to students of all ages, both at the museum and off-site.
  • Provide program feedback to be used for formal evaluations and assessment.
  • Assist in staffing some evening and weekend public programs.
  • Assist in the processing and operations of facilitating tours, selling and distributing group tickets, and supporting group sales coordinators as requested.
  • Assist in crowd management, including access control, queue setup/take down, and proactively suggest areas for improvement in efficiency.
  • Identify and facilitate educational opportunities through the retail operations of the museum shop, and support Sales Associates through these opportunities.
  • Work independently at times, with minimal supervisor contact. Empowered to handle certain visitor escalations, with management support as needed.
  • Work well with volunteers and other staff members, support their needs and work towards a pleasant working team environment.
Click here for more details about the Education Associate position. To apply, please fill out an application and mail your completed application form and resume to Guest Services-Education Associate, Abbe Museum, PO Box 286, Bar Harbor, ME 04609; or email careers@abbemuseum.org. No phone calls, please.

Sales Associate
  • Open and close the Museum buildings; including shop admission desks and exhibit, gallery, and outdoor areas as required.
  • Greet visitors as they come through the main entrance, answer questions, act as a first point of contact for patron feedback and provide information related to a museum visit.
  • Be aware of the daily schedule for programs, events, meetings and direct guests, trustees, and volunteers accordingly.
  • Provide excellent patron support across all communication channels (email, phone, in-person). Follow the Abbe’s Phone Policy and direct calls accordingly.
  • Maintain daily records in an organized fashion, including sales stats, membership and other fundraising sales, open and close checklists, and gallery checks. Good penmanship is ideal.
  • Assist in visitor data collection through provided tools. Create and send regular visitor attendance reports.
  • Responsible for the accurate handling of cash and monies in various forms. Sell admissions and act as a POS super-user with a deep understanding of process, policies, and procedures for proper data entry and customer interactions.
  • Sell and distribute general Museum, exhibition, and event-related tickets to all patrons.
  • Collect event RSVP as requested. Sell and distribute other merchandise and products sold through the Museum shop.
  • Actively promote and sell Museum memberships. Regularly review information regarding membership levels and benefits, programs, activities, policies, and procedures.
  • Assist with shop and Museum operations, including inventory, creating displays, processing of stock, event support, and Museum mailings.
  • Sustain clean, stocked, and organized workstations and public spaces, and maintain overall Museum and shop appearances.
  • Act as the first point of contact for in-house lost & found patron needs.
Click here for more details about the Sales Associate position. To apply, please fill out an application and mail your completed application form and resume to Guest Services-Education Associate, Abbe Museum, PO Box 286, Bar Harbor, ME 04609; or email careers@abbemuseum.org. No phone calls, please.

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